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Send feedback goes straight to the people who make Mobster. You choose what it is (a bug, a feature request or a question), write a title and the details, and decide what else goes with it. Mobster sends nothing you didn’t see first.

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Open it

  • Help › Send Feedback… in the menu bar.
  • ⌘K, then type feedback.
  • The ? button at the foot of the sidebar, then Send feedback.
  • On a task that couldn’t finish, Report this beside Try again. It starts a bug report about that task, with the task’s id attached.
  • On any finished task, ⋯ › Send feedback.
  • On a page that couldn’t be shown, Report this beside Try again.
You need to be signed in to your Mobster account. Send feedback opens as a page of its own. Mobster takes the screenshot of the window the moment you open it, so the page itself is never in it.

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What you can add

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The screenshot

Turn on Screenshot of this window to see it as it will be sent. Every place the window shows your iPhone’s screen (the live view, a step’s picture) is covered and labelled “iPhone screen hidden”. Choose Mark what to hide, then drag over anything:
  • Blur pixelates the area so its words can’t be read back.
  • Hide fills it in.
  • Show iPhone screens takes the covers off your iPhone’s screens. Each mark’s × removes that one.
The picture under the form is the exact JPEG that is sent, at most 1,600 pixels wide and 2.5 MB.

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Diagnostics

Turn on Diagnostics, then choose Review exactly what’s attached to read the bundle word for word. Before you see it, Mobster:
  • masks passwords, one-time codes, card numbers, API keys, tokens, private keys, signed and webhook links;
  • replaces email addresses with <email>, your iPhone’s UDID with <UDID> and your home folder with ~;
  • leaves out every screenshot and the screen’s element tree.
The bundle is at most 500 KB. It’s only a link in the team’s channel, never posted inline.

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After you send

Mobster says “Sent to the Mobster team” with a reference like FB-7K3Q-9XWM. Quote it when you write to support@radish.software. We reply to the email in Reply to. Without a connection, Mobster says “Saved to send later”. The report waits on your Mac and goes by itself when Mobster can reach its server: soon after Mobster opens, when your Mac is back online, and every 5 minutes while one waits. A report sent again is the same report, never a second one. Up to 20 reports can wait. What you type stays as a draft until you send it, so Cancel loses nothing. Cancel and Done go back to where you opened it.

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Limits

  • 5 reports at once, then 1 every 2 minutes, and 20 a day per account.
  • A title of 1 to 120 characters, details up to 5,000 characters.

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Where it goes

Your report goes to Mobster’s account service at api.mobster.dev over a pinned connection, with your account’s sign-in for that one request. The service stores it, then posts a summary to a staff-only channel: the title, the start of the details, the facts and your reply-to email. The screenshot and the diagnostics stay in private storage. The team opens them through links that stop working after 30 days, and they’re deleted after 90 days. The report itself is kept so it can be answered. Privacy says more.